Shipping Policy

Thank you for shopping at Pouiomall. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully completed. Please ensure that your shipping address and contact information are accurate before placing your order.

Once an order has been processed or shipped, we may not be able to modify the shipping address.

Shipping Rates

We offer the following shipping rates:

• Standard Shipping: $5.99

• Free Shipping: Available for orders of $50 USD or more

Shipping fees, if applicable, will be displayed at checkout before payment.

Estimated Delivery Time

The estimated delivery time is 7 to 14 business days after the order has been processed.

Please note that business days do not include weekends or public holidays. Delivery times are estimates only and may vary due to customs clearance, local carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.

Shipping Areas

We ship orders to eligible destinations available at checkout. If your location is not supported during checkout, we may be unable to complete delivery to your address.

Order Tracking

When your order has been shipped, you may receive a shipping confirmation email with tracking information, if available. Tracking updates may take some time to appear after shipment.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address. Pouiomall is not responsible for delayed, lost, or undeliverable orders caused by incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, please contact us as soon as possible. We will review the situation and assist you according to the carrier’s investigation and our store policies.

Customs, Duties, and Taxes

Depending on your destination country or region, your order may be subject to customs duties, import taxes, or other fees. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Information

If you have any questions about shipping, please contact us:

Store Name: Pouiomall
Email: cottonina392@outlook.com
Phone: +33 7 59 35 87 48
Address: 20 RUE DES HALLES, 44190 CLISSON, France